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Omni Channel Case Study:
The Challenge

This artisan home furnishings brand not only wanted to improve retention of their current customers but also build a larger community of brand advocates for their business. They knew a custom loyalty program was the key.

The Solution


By implementing a tiered customer loyalty program with omni-channel an referral marketing capability, MacKenzie-Childs was able to boost its subscription base as well as its average order value.

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